WinLIMS® Help Desk Pack allows QSI experts to help interactively manage your system on an as-needed basis. Services include system configuration changes, on-going training, customization, site-specific documentation, assistance with database and network management, etc. This service is flexible, convenient, and cost efficient since you can choose to use the services whenever you need it.
Staffing limitations often restrict your organization to have an expert available to manage comprehensive software systems such as WinLIMS®. It these cases, it is more cost-effective and efficient to outsource system related work that is not covered under the software update and support contract. WinLIMS® Help Desk allows QSI experts to provide the following on-line services:
Training or the answering of ‘How To’ questions
Report writing services
Network and database management services
Consultation meetings for system modifications and system review
Instrument and 3rd party integration services
Any other work that is not covered under the standard support contract
All organizations have ever-changing needs and having the ability to enhance your system is critical in today’s competitive world. The WinLIMS® Help Desk Service provides you with a dedicated Project Manager who has intimate knowledge of your implementation who will interactively with you on remote sessions to rapidly enhance to your system to ensure that your system accommodates these on-going enhancements to better serve your organization.
WinLIMS® is a sophisticated and comprehensive Laboratory Information Management System and takes time to master. The WinLIMS® Help Desk Service can be used to provide continuous education in the form of remote training sessions that will allow you to add expertise for the subject matters that will enhance your ability to manage the system. Training can be performed for as many staff members as required on subject such as Report Design, Page Design, Database Management, Web Part Design, etc. By having local knowledge you’ll be able to exploit the power of WinLIMS® to better serve your organization in a cost-efficient manner.
By far the best team we’ve ever worked with. They truly understood what our needs were and completely nailed it. I would highly recommend QSI. You simply just won’t find any better team!
After converting from a different system, I was impressed by the configurability of the WinLIMS software and the support we were able to receive from the QSI staff.
Jim Gerry, Castrol Lubricants
Special Pathogens Laboratory has been using WinLIMS by Quality Systems International for over 8 years. The flexibility of the system, and the support provided, allows us to keep up with ever changing client and operational demands. It is a dependable system that is easy to use and understand. Providing a solid foundation for a growing Laboratory.
Brian Verdi, Special Pathogens Laboratory, a Pace® Laboratory